Frequently Asked Questions

My pet requires specific medications or attention. Can Pup E Club USA still accommodate my fluffy friend?

We have experience in giving dogs their medications. Pup E Club USA, Inc. will administer most medications and can generally address most special needs, so please discuss your pet’s needs with our staff when you make your reservation. Because your pet’s health and happiness is most important to us, if there is a circumstance for which Pup E Club is not the best option for your loved one, we’ll let you know that as well.

What are the required vaccinations for our dog before entering the clubhouse?

To safeguard the health and well-being of all clubhouse members MUST have current vaccinations
(as seen below) prior to checking in:

  • Rabies
  • DHLPP
  • Bordetella
  • Using an effective flea & tick preventative

Canine Influenza Vaccine (CIV) is not required by law, but we highly encourage the CIV.

Are there separate areas for small & large dogs as well as temperament?

We have the ability to create different play groups based on each member. While some dogs are comfortable playing with dogs of every shape, size, and play style, others are not. For those dogs we can create play groups in which dogs play with other dogs of similar size and temperament.

This means we have separate groups for puppies, seniors, small dogs, gentle adults and active adults.

FYI – we do not “breed discriminate”.

What if my dog becomes ill or injured?
Before enrolling your dog in daycare, you will be required to fill out an application, complete with emergency contacts and your veterinarian’s information. In the unlikely event of an emergency, if you cannot be reached, we will contact whomever you assigned as your emergency contact. Then we will attempt to contact your vet. If all else fails and we cannot reach anyone associated with the dog, we will use our own discretion and either transport your dog to an emergency vet to assess the dog at the owners’ expense.
What is “interactive doggie day care”?
The philosophy of grouping dogs by size, temperament, and personality makes a lot of sense for creating safe and compatible play environments. The all-day playgroup model is most beneficial – it does mimic more natural pack behaviors compared to the traditional cycle of play-time-then-kennel that. The socialization benefits we mention are extremely important, especially for dogs’ behavioral development. Learning boundaries from other dogs while receiving consistent exercise and mental stimulation can make a huge difference in a dog’s overall well-being and behavior at home. It’s also important to know our boarded dogs get to participate in the same interactive daycare rather than being isolated – that continuity helps reduce stress during overnight stays.
Can I reach out to Pup E Club USA, Inc. during the day to ask how my dog is doing in daycare?

Absolutely!!!! Please feel free to give us a shout any time to ask about your pup(s).

Can I board my dogs together?

Surely! At Pup E Club USA, Inc. we can accommodate multiple dogs to be boarded together using our larger clubhouse suites. In some cases, it can be more This can be more cost-effective option for those who can fit comfortably in the space. With that said, our trained staff will assess your dogs’ temperament & compatibility with each other to ensure they have a safe and comfortable stay.

What are Pup E Club USA, Inc hours of operation?
Our regular business hours for drop-off & pickup are Monday through Friday 6:50 AM to 7:00 PM, Saturday 8:30 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM.

We are closed for pick-up and drop-off on the following holidays: Thanksgiving Day, New Year’s Day, Christmas Day, Labor Day, Memorial Day, Easter and Independence Day).

Do I have to sign a release?
Yes. While we strive to create a safe, welcoming environment where your dog feels right at home, we want to be transparent about the realities of group play. In a fully interactive daycare setting, minor injuries and occasional illness can occur despite our best efforts. We believe it’s essential for pet parents to understand these risks before enrolling their dog in our program.
Our dog is not currently fixed, can they still come to be a part of the Pup E Club USA Inc. experience?
All dogs must be spayed or neutered by to attend interactive doggie daycare. This policy is subject to change based upon the discretion of management until 10 months of age. This policy may vary based on individual circumstances, and our team will assess whether it’s safe for each individual dog.
Will my dog get “dirty and/or smelly” during their time in daycare?

Absolutely! Just like kids at recess, dogs get dirty while playing—especially in wet or humid conditions. Light colored pups may show dirt more obviously, but all dogs get equally messy during play. In fact, a dirty dog is a great sign they were active and socializing with their pack!

We wipe down each dog and apply a light spritz of dry shampoo or pet cologne before pickup, but for a thorough clean, we recommend booking a bath at our grooming room in our facility!

Are our facilities indoors only?

No. Pup E Club USA, Inc. offers both indoor & outdoor facilities. With over 5000 square feet of turfed play area for your dog(s) to run; with that said, we offer one of the largest outdoor turfed dog-centric play areas in the tri-state. Indoors we offer another 5,000 plus square foot facility for safe play, rest, training and bathing.

My Dog(s) have not spent much time with other dogs, is this a problem?
Dogs participating in group play are assigned to clubhouse playgroups based on size and temperament. Once in a group, they naturally establish their place within the pack—an ongoing process where they typically gravitate toward playmates of similar energy and play style.

While some dogs settle in immediately, others may need a bit more time to feel fully comfortable. It’s amazing to see shy dogs blossom into confident, playful companions! Our trained staff actively monitors interactions and addresses any unwanted behavior promptly.

My dog came home with minor cuts/abrasions?

During Group Play, dogs may engage in vigorous play and wrestling throughout the day. This interaction promotes healthy socialization and provides excellent exercise. Minor cuts or scrapes can occasionally occur during active play—this is a normal part of canine interaction as. Our staff monitors every group continuously, and we maintain a strict no-aggression policy. However, dogs naturally use their teeth and nails when playing with one another, which can sometimes result in minor cuts or abrasions.

While our team closely observes all behavior and interactions, small injuries may occasionally go unnoticed in the moment. Though very rare, more moderate injuries can result from spirited play. Our staff provides constant supervision and attentive care. However, we cannot completely eliminate the possibility of play related injuries, despite our best efforts and personalized attention to each guest in the clubhouse.

Does Pup E Club USA, Inc. have an APP
Yes, we have a comprehensive software solution that simplifies our operations from reservation through checkout, while keeping us all connected via easy photo sharing and direct messaging. Each dog will have a profile set up tailor made for every user from membership information, reservations, speedy check-in & check-out, vaccination history and much, much more.

Ready To Pup E Club USA, Inc.

Schedule a tour today and see why dogs can’t wait to be part of the club. We’d love to meet you and your four-legged family member

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